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All prices on our website Inc. shipping with tracking within Australia, if you are outside of Australia please contact us via our email to obtain an accurate shipping cost. We endeavour to send all orders within 2 business days of receiving your order, through Australia Post. A text message or email will be sent to you notifying you of your tracking number. If you are not at the address at time of delivery and no one is there to accept delivery a card will be left by Aust post to collect your item from your local post office. Delivery times are subject to Australia Post and we are by no means responsible for delays in your delivery, you can track your parcel online with your tracking number at Delivery times to all states and major cities can also be found on the Australia Post website.

Refund / Replacement Returns

Upon receiving our products if for any reason you are not completely satisfied, or it does not perform to your satisfaction within 30 days from receiving the items, you may return it for a replacement or refund. This return (replacement) / (refund) policy is only valid on orders purchased from Cool Towels Australia. When returning your product for replacement or refund you will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. A return address will be provided at the time you notify us of the return. Cool Towels Australia recommends that you use a trackable shipping service or purchasing shipping insurance. Unfortunately, we are unable to guarantee that we will receive your returned item without tracking. You can then keep an eye on your item to ensure it has been received by us. Refunds (if applicable) Once we receive your item we will inspect it and will notify you via text message or email, that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied within a few days. We may need to ask for your details again as we do not store these details, it is an automated system if purchasing via our website. Replacement (if applicable) Once we receive your item we will inspect it and will notify you via text message or email, that we have received your returned item. We will also notify you of the approval or rejection of your replacement. If you are approved then a replacement item will be processed and shipped to the original address you supplied. The replacement item will be the exact (type) of item you originally purchased. If you haven’t received your approved refund If you haven’t received your refund yet, Please check your bank account again. Then contact your bank / credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us on 0419 032 160 or Your rights under our return policy are in addition too, any rights that you may have under the Australian Consumer Law. Privacy policy “Cool Towels Australia” (“the Website Owner“, also referred to in this policy as “we” “us” or “our”) are committed to responsible privacy principles and to complying with Australian Privacy Principles contained in the Privacy Act 1988 (Cth) “Privacy Act”).

The following information sets out our privacy policy applicable to personal information collected from our website


We are likely to collect personal information from you, including but not limited to, your name, billing address, shipping address, telephone number, email address, date of birth, credit card or debit card or bank account details. This information may be collected from you in various ways, including but not limited to, via the Website, on the telephone, in person. The information may also be used to provide you with information about new products and/or services or for research and development purposes to enable us to continuously improve our products and services. The personal information collected about you is likely to be stored by the Website Owner. If you elect not to provide the information we request, the Website Owner may not be able to provide the products and/or services you require.


National Privacy Principle 6 of the Privacy Act gives you the right to obtain access to and correct the personal information we hold about you in certain circumstances. If you wish to access or correct such information, please contact us via the Contact Us section of the Website. 2. COOKIES ‘Cookies’ from your computer, which enable us to tell when you use our Website and also to help customise your website experience. The use of these ‘cookies’ enables you to log back into the Website quickly and easily. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit the Website, by remembering your email address for you. You can change the settings on your internet browser to prevent cookies being stored on your computer without your consent. However, this will mean that you must log into our Website manually each time you return.


We take security seriously. We have established technologies and security regulations and procedures to ensure the security of your personal information that is under the Website Owner’s possession and control. However, we ensure that the financial institution through which have our payment facility has high security systems in place to ensure protection of your financial information (such as your credit card or debit card details). We also have limitations on access to personal information within our organisation. Your information is protected from unauthorised access, usage, modification, and illegal or accidental loss. Our server employs a variety of security mechanisms and authorisation processes to hamper unauthorised access and we review and upgrade these systems from time to time with a view to maintaining the highest levels of security to protect your personal information.


This privacy policy may be adjusted from time to time at the absolute discretion of the Website Owner, with the most current version appearing on this web page. Please check this page for any such updates. By continuing to use the Website, you agree to accept any changes to the Website Owner’s privacy policy.


If you have any complaints regarding your personal information, you may lodge a complaint via the “Contact Us” section of our Website. This privacy policy and any issue or dispute regarding privacy concerns will be governed by and interpreted in accordance with the laws of the State of South Australia, Australia, and the laws of Australia without regard to the choice of law provisions. Terms and Conditions 1. User’s Acknowledgment and Acceptance of Terms Cool Towels Australia (“Us” or “We”) provides the Cool Towels Australia Online website and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you.

In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

1. These Terms of Use are effective as of 28 July 2019. We reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarise yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use. As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

2. Description of Services We reserve the sole right to either modify or discontinue the site, including any of the site?s features, products at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

3. Conduct on Site Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, that may be available to you on or through this site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that: a. is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies; b. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; c. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party; d. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling; e. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or f. impersonates any person or entity, including any of our employees or representatives. We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the site. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. See “Use of Your Materials” below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the site may be available to you or other authorized users of the site. You shall not interfere with anyone else?s use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability. You agree that we may at any time, and at our sole discretion, terminate your account, or other affiliation with our site without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

4. Third Party Sites and Information This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

5. Intellectual Property Information Copyright (c) 28 July 2019 Cool Towels Australia All Rights Reserved. For purposes of these Terms of Use, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Cool Towels Australia and/or its Affiliates. You are only permitted to use the content as expressly authorised by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See “User?s Materials” below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party. Nothing in these Terms of Use grants you any right to use any trademark, artwork, logo, and/or the name of Cool Towels Australia / Magi Cool Towels or its Affiliates.

6. Unauthorized Use of Materials Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, for any reason, will be treated as non-confidential and non-proprietary. While you retain all rights in such communications or material, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used. Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance. We respect the intellectual property of others, and we ask you to do the same. You are under no circumstances to use the name Cool Towels Australia or our exclusive Magi Cool Towel brand, subject to doing so will be followed up with the relevant state authorities. You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.

7. Limitation of Liability in no event shall we or our affiliates or manufacturers be liable to you or any third party for any special Punitive, incidental, Indirect or Consequential damages of any kind, or any damages whatsoever.

8. Indemnification Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including legal fees, that arise from your use or misuse of this site. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

9. Security and Password You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.

10. Participation in Promotions From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.

11. E-mail, Messaging, Blogging, and Chat Services We may make email, messaging, blogging, facebook, testomonials (collectively, “Communications”) available to users of our site, either directly or through a third-party provider. We make available separate supplemental agreements characterizing the relationship between you and us that, except where expressly noted or contradictory, includes these Terms. We will not inspect or disclose the contents of private Communications except with the consent of the sender or the recipient, or in the narrowly-defined situations provided under the Electronic Communications Privacy Act, or as other required by law or by court or governmental order. Further information is available in our Privacy Policy. We may employ automated monitoring devices or techniques to protect our users from mass unsolicited communications (also known as “spam”) and/or other types of electronic communications that we deem inconsistent with our business purposes. However, such devices or techniques are not perfect, and we will not be responsible for any legitimate communication that is blocked, or for any unsolicited communication that is not blocked. Mailboxes may have a limited storage capacity. If you exceed the maximum permitted storage space, we may employ automated devices that delete or block email messages that exceed the limit. We will not be responsible for such deleted or blocked messages.

12. International Use Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside of Australia, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.

14. Termination of Use You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension. 15. Governing Law This site (excluding any linked sites) is controlled by us from our office within Australia as well as from other countries around the world. As each of these places has laws that may differ from those of Australia, by accessing this site both of us agree that the statutes and laws of Australia, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within Australia with respect to such matters.

15. Notices All notices to a party shall be made via email. Notices to us must be sent to the attention of Customer Service at, We may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.

16. Entire Agreement These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter of this agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. These Terms of Use may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these Terms of Use, these Terms of Use shall take precedence.

17.. Miscellaneous In any action to enforce these Terms of Use, the prevailing party will be entitled to costs and legal fees. Any cause of action brought by you against us or our Affiliates must be instituted with one year after the cause of action arises or be deemed forever waived and barred. You may not assign your rights and obligations under these Terms of Use to any party, and any purported attempt to do so will be null and void. We may free assign our rights and obligations under these Terms of Use. You agree not to sell, resell, reproduce duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site. In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labour disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.

18. Contact Information Except as explicitly noted on this site, the products available through this site are offered by Cool Towels Australia Our telephone number is 0419 032 160. If you notice that any user is violating these Terms of Use, please contact us at